KEM Card Replacement?

[Keith]

I realize that KEM was bought out recently (I forget by whom) and before
I knew that, I send in a card to get it replaced. It was refused saying
the address has changed with no forwarding. I emailed them back in
November and they told me to email again in February. I never got a
response. At this point I am stumped. Does anyone know how I can get 2
individual cards replaced?

Keith

[Bud H]

I realize that KEM was bought out recently (I forget by whom) and before I
knew that, I send in a card to get it replaced. It was refused saying the
address has changed with no forwarding. I emailed them back in November
and they told me to email again in February. I never got a response. At
this point I am stumped. Does anyone know how I can get 2 individual cards
replaced?
Keith

I ordered four decks of KEM cards from http://www.kem.com/ in early
January.

With the cards was a separate information card that gives information on how
to obtain a replacement playing card. 60 cents for the card, plus 90 cents
for postage to their service department in Poughkeepsie, NY.


The invoice is from Kardwell International (http://www.kardwell.com/) with
an address in Mattituck, New York. On this webpage, under the playing card
heading, a link to the KEM webpage is listed first, followed by close to 50
other heading for other playing cards.



I just checked an unopened box and there is an address of

KEM PLASTIC PLAYING CARDS, INC

PO BOX 3683

SCRANTON PA 18505

800-233-4173

but the website listed on the box, www.kem-cards.com, mentions this address
and phone number

4590 Beech St.
Cincinnati, OH 45212
USA
Phone: [phone]



My guess is one of those will work for you.

Bud H

[Rob-L]

The Ohio number mentioned below makes sense since Kem was purchased by the
US Playing Card Company in Cincy, Ohio

Rob-L

Post by Bud H

I realize that KEM was bought out recently (I forget by whom) and before I
knew that, I send in a card to get it replaced. It was refused saying the
address has changed with no forwarding. I emailed them back in November
and they told me to email again in February. I never got a response. At
this point I am stumped. Does anyone know how I can get 2 individual cards
replaced?
Keith

I ordered four decks of KEM cards from http://www.kem.com/ in early
January.
With the cards was a separate information card that gives information on how
to obtain a replacement playing card. 60 cents for the card, plus 90 cents
for postage to their service department in Poughkeepsie, NY.
The invoice is from Kardwell International (http://www.kardwell.com/) with
an address in Mattituck, New York. On this webpage, under the playing card
heading, a link to the KEM webpage is listed first, followed by close to 50
other heading for other playing cards.
I just checked an unopened box and there is an address of
KEM PLASTIC PLAYING CARDS, INC
PO BOX 3683
SCRANTON PA 18505
800-233-4173
but the website listed on the box, www.kem-cards.com, mentions this address
and phone number
4590 Beech St.
Cincinnati, OH 45212
USA
Phone: [phone]
My guess is one of those will work for you.
Bud H

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[MJ Loheed]

The problem as I see it with the replacement card is that there are variations
on color between individual decks from KEM. I have two blue Arrow Back decks
and they have slightly different blues to them so I haven't been able to use
them as replacements when one of my cards chipped. What will become of our
beloved KEM?! On Mar 13 2005 8:03 PM, Keith wrote: > I realize that KEM was
bought out recently (I forget by whom) and before > I knew that, I send in a
card to get it replaced. It was refused saying > the address has changed with
no forwarding. I emailed them back in > November and they told me to email
again in February. I never got a > response. At this point I am stumped.
Does anyone know how I can get 2 > individual cards replaced? > > Keith

_______________________________________________________________
Your Online Poker Community - http://www.recpoker.com

[slamdunka]

I sent one in about 6 months ago to the address in Poughkeepsie as per the
card inside the case, along with the cash.Heard nor received anything.
Recently sent them an email which I got a read receipt for but no reply.
Sent another email and got nothing.

They stole my money. I only used the cards three times. Kept the cash I sent
them as well. Anything I can do about that?

Al.


..................................................................................................

I realize that KEM was bought out recently (I forget by whom) and before I
knew that, I send in a card to get it replaced. It was refused saying the
address has changed with no forwarding. I emailed them back in November
and they told me to email again in February. I never got a response. At
this point I am stumped. Does anyone know how I can get 2 individual cards
replaced?
Keith